Frequently Asked Questions

What is the VIP membership and how does it work?

The VIP Membership grants you exclusive access to purchase our VIP Cards. Without a membership, VIP cards are not available for purchase. After becoming a member, you unlock benefits and can choose the VIP card that suits you best.

What types of VIP Cards are available?

We offer two distinct types of VIP Cards:

VIP Card (France Residents) – Annual card, available only to residents of France. Provides continuous access to exclusive partner offers across the country.

Tourist VIP Card – 30-day card, designed for international visitors, includes limited-time access to premium deals and services during your stay in France.

Can I buy a VIP Card directly without a membership?

No. First, you must activate your Membership Status – Access. Once this is purchased and active, you will be able to see and purchase available VIP Cards.

Where can I use the VIP Cards?

VIP Cards are valid across all our participating partner venues in France — restaurants, spas, salons, stores, hotels, attractions, and more.

Can I use my VIP Card multiple times?

Yes! All cards are reusable within their validity period. There is no limit on the number of times you can use the card during this time.

What is the difference between Membership and VIP Card?

Membership Status unlocks access to purchase VIP Cards and verifies your eligibility.

VIP Cards provide the actual perks — such as discounts, access, or exclusive services — depending on the card type.

I live in France. Which card should I buy?

You can buy the VIP Card (France Residents) after activating your membership. This is designed specifically for locals with long-term benefits.

I’m visiting France as a tourist. What card is right for me?

The Tourist VIP Card is for you! It’s valid for 30 days and gives you access to exclusive offers during your visit.

What happens if I lose my card?

Contact our support team via email or chat. We’ll verify your account and provide a replacement if needed.

I’m a business owner. Can I become a VIP partner?

Absolutely. Visit our “Become a Partner” page and submit your application to join our network and reach VIP clients.